Background

We recognize the importance of your privacy and understand your concerns regarding how your personal data is collected, used, and shared. At Remote Clinical Providers, we are dedicated to protecting and securing your personal data. This privacy notice outlines the types of personal data we collect, how we use it, how we safeguard your privacy, and your legal rights concerning your personal information.

1. Who We Are
   1.1. We are Remote Clinical Providers. Our registered office address is Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom.
   1.2. You can contact us using the following methods:

• Phone: +44 7442 850 408
• Email: info@remoteclinicalproviders.co.uk
• Mailing Address: Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom

2. Your Rights
   Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA), you have several rights regarding your personal data. This policy aims to uphold those rights:

• Right to be informed: You have the right to know how we collect and use your personal data.
• Right of access: You can request a copy of the information we hold about you by contacting us using the details above.
• Right of rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
• Right to be forgotten: In certain circumstances, you can request the deletion of your personal data.
• Right to restriction of processing: You have the right to restrict how we process your data under specific conditions.
• Right of portability: You have the right to transfer your data to another organization.
• Right to object: You can object to certain types of processing, such as direct marketing.

If you have any concerns about our data usage or wish to exercise your rights, please contact us using the information provided above. If you’re unsatisfied with our response, you have the right to file a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO). You can contact the ICO by:

• Post: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
• Telephone: 0303 123 1113
• Website: www.ico.org.uk

3. What Data Do We Collect from You?
   3.1. When you use our website, we automatically collect certain information, including:

• Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information, operating system and version.
• Your URL click-streams, products/services viewed, page response times, download errors, duration on pages, and other interactions.

3.2. If you are a customer, we may collect additional information that you provide, including:

• Contact Details: Your name, address, phone numbers, and email address.
• Purchase & Quote Details: Information about products and services you have purchased or inquired about.
• Financial Information: Your bank or payment details for transactions.

3.3. If you subscribe to our marketing content, we will collect:

• Contact Details: Your name and email address.

4. How We Use Your Data
   We process your data only for specific purposes and when we have a legal basis to do so, including:

• Orders & Quotes: To process your orders or inquiries.
• Website Functionality: To provide and manage your access to our website, personalizing your experience.
• Website Improvement: To enhance our site through data analysis, user feedback, and other methods.
• Marketing: To send you updates on features, products, and services. You can unsubscribe at any time.
• Customer Support: To respond to your queries and provide assistance.
• Fraud Prevention: To protect our business and users from fraud and illegal activities.

5. Legal Basis for Data Processing
   5.1. We have established legal bases for processing your data, which include:

• Legitimate Interest: Processing is necessary for our legitimate interests, such as improving our services or responding to inquiries.
• Consent: You have provided clear consent for us to process your data for specific purposes. You can withdraw your consent at any time.
• Contractual Obligation: Processing is essential for fulfilling a contract you have with us.

6. Storing and Sharing Your Data
   6.1. We prioritize data security and implement appropriate measures to protect your data.
   6.2. We aim to keep your personal information within the European Economic Area (EEA).
   6.3. In limited situations, your information may be transferred outside the EEA, but we will ensure appropriate safeguards are in place.
   6.4. We will never sell your personal data to third parties.
   6.5. We may share your data with trusted service providers who assist us in delivering services, ensuring they maintain the same level of data protection.
   6.6. We may also share your data when legally required, such as for compliance with court orders or legal proceedings.
7. How Long We Keep Your Data
   7.1. We will not retain your personal data longer than necessary for the purposes for which it was collected.
   7.2. We may keep your data for up to 7 years for legal claims or obligations.
   7.3. After this period, your data will be deleted or anonymized unless exceptions apply.
8. Cookies
   8.1. Our website uses cookies to enhance your experience. Cookies are small data files stored on your device to recognize you during visits.
   8.2. We comply with current cookie laws and will request your consent before placing cookies on your device.
   8.3. You can refuse cookies, but some features of our website may not function correctly.
   8.4. We use different types of cookies, including:

• Strictly Necessary Cookies: Essential for website functionality.
• Performance Cookies: Collect anonymous data for performance tracking.
• Targeting/Advertising Cookies: Track user behavior for targeted advertising.
• Functionality Cookies: Remember user preferences for a better experience.

9. Changes to Our Privacy Notice
   9.1. We may update this privacy notice periodically to reflect changes in law or practice. Any changes will be posted on our website.
   9.2. This privacy notice was last updated in October 2022.

If you have any questions about this privacy policy or our data practices, please reach out to us using the contact information provided. Thank you for trusting Remote Clinical Providers with your personal data.